U-Haul Moving & Storage of Langley in Surrey, BC Closed now

Reviews about U-Haul Moving & Storage of Langley

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  2019-09-20, by Troy Wattley
  Called a day ahead to reserve a van in the MORNING and was told I would receive confirmation call of where I need to pick up from in VANCOUVER. Next morning, did not receive a call, so I decided to check for myself. After an hour of being transferred around, turns out it was booked for the EVENING. I managed to get them to reserve another van, but had to travel 50kms(1 hour...$$$) to go get it, only to get there and be told they do not have a van ready for me. At this point, I'm about to loose my $1000 damage deposit, and have nothing to give my new landlord which means I may loose that place. On top of that, it not only inconvenienced me big time, but also inconvenienced both landlords, concierge (reserving an elevator I never got to use), the tenants moving in and the movers for those tenants. However, the guy who was helping me at the desk decided to give me someone else's van, potentially screwing them over(still very thankful for this). I have never had this bad of a service ever and do not plan on ever using U-Haul again. I would rather go with another option like Home Depot. I also recommend keeping your customers happy, especially on moving days when things are extremely stressful with such small windows of time. Maybe some back up vans/trucks should be an option?? Maybe even some type of contract with another rental company? If not, is there any point in having a reservation??